SASA JOSIPOVIC 

Mobile: +1(202) 361-5009 / From within US 1(703) 596-5006
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VISA STATUS: US & EU Citizen 

SUMMARY

 

DevOps-Engineering & Operations Leader| Cloud| Agile Scrum Master| Program Management| Blockchain Enthusiast

 

A high-performing leader with expertise in building/optimizing processes, measurement systems, and infrastructure to maximize business results of technology infrastructure, operations, and development in telecommunications, software development, media, video streaming, and broadcasting industries. A skilled strategist, architect, and leader of product and software development who transforms plans into workable solutions and benchmarks performance against vital operational targets and goals. Blockchain enthusiasts and supporters of the general idea that a decentralized database, or “digital ledger”, of transactions everyone on the network should be able to see can and will improve overall technology securely and cost-effectively.

 

CORE COMPETENCIES

  • Leadership (DevOps, Engineering, Operations, Change Management)
  • Product Development
  • Software Development Agile Scrum Master/ eSAFE Scalable Agile
  • Budgeting

EXTENSIVE EXPERIENCES IN

  • Operations & Service Management (IT /ITIL governance best practices)
  • Project & Program Management & Methodologies
  • IT Systems & Networks (Green IT), Cloud (AWS/Azure*), Telecom, Satellite, VOD, and Broadcast Engineering
  • Software Development Life-cycle Management
  • Waterfall, Agile & eSAFE Agile methodologies
  • Enterprise Architecture Design & Analysis (Network & Data Center Build-Up and Consolidations) 

PROFESSIONAL EXPERIENCE 

 

Manager Application Support Services - Production (Ops/DevOps/SRE) July 2019 – October 2023 

Fannie Mae, Reston VA

  • Scope: A managed portfolio of 50+ in-house continuous applications arch./development, deployment, and support of those apps, and we were responsible for digital transformation, developing new versions and migrating them into AWS cloud or hybrid solution.
  • Team(s): Led two teams of 14 engineers directly and three teams indirectly as part of continuous collaborative work totaling in ~65 applications/DevOps/SRE support engineers
  • Infrastructure: Two main data centers, DR data center, and AWS infrastructure in two zones.
  • Operations: 24/7 operation utilizing various tools for analytics, monitoring, and operational management such as, but not limited to, DataDog, Dynatrace, Splunk, Jira, Confluence Wiki, and ServiceNow. Operated utilizing Agile and Scalable Agile SAFe methodologies and principles. Managed daily operational support, outage calls, and escalation.

Manager Agile Software Development / Consulting Development Agile Scrum Coach November 2016 – July 2019 

MTK Consulting Services Inc. Greater Los Angeles/ Vienna, VA/ Remote

  • Scope: Continuous development, deployment, and support of music software named Smartsound used by the motion picture industry and other content creators.
  • Team(s): Three teams of 14 applications developers/DevOps/SRE support engineers totaling 36 direct reports—two teams in Germany and one in Los Angeles.
  • Infrastructure: AWS infrastructure is homed in two regions and four zones.
  • Operations: 24/7 operation utilizing various tools for analytics, monitoring, and operational management. For development and operation, support Jira, Jenkins, GitHub, Splunk, Puppet, Confluence Wiki, and ServiceNow. Managed daily operational support and outage calls and escalations from clients and vendors

Manager Video Platforms Service Quality Operations Engineering October 2014 – November 2016 

Comcast , Reston, VA

  • Scope: Development of Video OnDemand (VOD/CDN/ipCDN/Xfinity); Linear Video and ETV platforms Big Data systems with Machine Learning methods and AI capabilities
  • Team(s): Two teams of 9 development and DevOps engineers.
  • Infrastructure: Two regions and four AWS zones
  • Operations: 24/7 operation utilizing Agile Scrum and Kanban as well as Scalable Agile SAFe methodologies and principles due to the large scope of the developed platform. Employed various tools for analytics, monitoring, and operational management such as, but not limited to, Jira, Confluence Wiki as well SharepOint, Splunk, Nagios, and ServiceNow for operational support and escalations. Managed daily operational support, outage calls, and escalation.

Product Development Manager (VOD) Content Delivery July 2011 – October 2014 

Comcast , Reston, VA

  • Scope: Development and support of Video OnDemand (VOD/CDN/ipCDN/Xfinity); Linear Video, and ETV platforms and migration of that same infrastructure into AWS
  • Team(s): Three teams of 9 comprising full stack developers, Linux Systems Engineers, DevOps, and SRE engineers.
  • Infrastructure: Four main data centers and 196 local head-end mini data centers totaling 12000 streaming servers (mostly Motorola and Cisco solutions) and related infrastructure, and two regions and four AWS zones.
  • Operations: 24/7 operation utilizing Agile Scrum and Kanban methodologies and various tools for analytics, monitoring, and operational management such as, but not limited to Jenkins, GutHub,Puppet,, Nagios, MRTG, Splunk, Jira, Confluence Wiki as well SharepOint, and ServiceNow. Managed daily operational support and outage calls and escalation.

Advisory Consultant to IT Department Senior Management (CTO & Senior Directors) July 2010 – January 2011  

Deltek Inc. via Princeton Information, Herndon, VA          

  • Scope: Provided advisory services to Deltek Inc. Senior Management regarding all aspects of physical and procedural establishment, improvement of network operations support and operational capabilities, and establishment of NOC operations.
  • Team(s): As an advisor, indirect leadership to the whole IT department comprising nearly three hundred team members and close work with PM's, Managers, Directors and VP's
  • Infrastructure: Two data centers and one AWS region and zone
  • Operations: Operation utilizing Agile methodologies and various tools for analytics, monitoring, and operational management such as, but not limited to SolarWinds, Confluence Wiki as well SharePoint, and ServiceNow for operational support and escalations. Managed daily operational support and outage calls and escalation in an advisory role in line with industry standards and ITIL principles.

Director, IT Infrastructure & Broadcast Engineering – Americas April 2006 – April 2010

Al Jazeera Media Network, Washington, DC         

  • Scope: Design, construction, and build-up of infrastructure (IT and Studios), applications design, procurement, and operational support of five global studio locations.
  • Teams: Team of 85 broadcast and IT engineers located in USA, Argentina, UK, Qatar and Malaysia. and six managers of those teams, and indirect leadership of broadcast operational staff managing the studios, totaling around 50 operators. Total team size of ~135, which depended on the given year's budget.
  • Infrastructure: Four data centers, global STM network ring, five studios, applications for operating global TV broadcasting.
  • Operations: Combo of ITIL/ITSM and broadcasting industry principles. Utilized various tools for monitoring and operational management such as, but not limited to, Nagios, Jira, Confluence Wiki as well SharePoint, and ServiceNow. Managed daily operational support and outage calls and escalation.

Manager of IT & Broadcast Engineering Department October 2005- April 2006

TBS for ALHURRA – MEBN Inc. a VOA entity, Springfield, VA

 

Provided leadership to engineering groups accountable for architecture, design, support, and maintenance of all technical facilities (MCR, Studios, teleport, data centers - to mention a few). Introduced strict reporting and monitoring metrics that measured the workload of teams responsible for production ensuring operating costs were under budget.

Main Achievements /Accomplishments: Lead all aspects of re-building all production facilities, consolidated data centers (2 into 1), deployed MCR and Teleport uplink capabilities (we added 2 new 4-meter Ku-Band antennas) enabling Alhurra TV uninterrupted operations as mandated by the United States Government and its managing body, Broadcasting Board of Governors.

 

Manager of North America Network Services November 2004 – October 2005

CGI GROUP INC., Fairfax, VA

 

Provided leadership to an engineering and operations department, consisting of 250 systems, network, DB administrators, security, and software development engineers, accountable for all CGI-AMS network and data center infrastructure in North America.

Main Achievements /Accomplishments: Successfully completed mandated migration/consolidation of 20 small and large data centers located in the US to CGI’s facilities in the Toronto and Montreal metro areas as part of the merger and acquisition process. Ensured smooth transition of staff, resources, and technologies from acquired AMS into CGI Inc. corporate infrastructure. Achieved in record 6 months to complete major company and resources restructuring, saving CGI Group Inc. over $20 million in operating cost, and contributing to companies’ stock stability in times of acquisition and restructuring.

 

Director of Technical Operations April 2004 – November 2004

TELENOR MOBILE INTERACTIVE US AS, Rockville, MD

 

Led a team comprising of systems, network, software development, and database admin engineers, responsible for all aspects of development and implementation of mobile telephony text and multimedia messaging services, and related data center resources which ensured seamless SMS and MMS messaging services for mobile phone carriers such as AT&T, Cingular, T-Mobile, Verizon Wireless and Sprint. 

Main Achievements /Accomplishments: Ensured proper Data Center revitalization and network services improvement which assured increased production from barely 1 million to around 25 million processed messages per day, which resulted in increased company revenues. These achievements directly influenced the overall company value, which later played important role in the company’s sales.

 

Manager of Global NOC's and Operations Engineering June 2001 – March 2004

NEWSKIES SATELLITES NV now SES WORLDSKIES, Bristow, VA

 

Managed NOC, Operations Engineering, and related Teleport activities (data centers & ground sat operations) in the US, UK, Hong Kong, and Australia centers, which were responsible for the provisioning of high-quality services to the US (commercial and government) and International customers.

Main Achievements /Accomplishments: Successfully managed a buildup of US-based Teleport and Data Center, including DR facility, from ground-up to the state-of-the-art facility that it is today. Developing SOP’s ensured collaboration between NOC, POC, Engineering, Product Development, Teleports, and Sales groups. Accomplished increasing customer base from barely 10 to 111 corporations serviced worldwide. Increased services’ profit margin from $3 mil to $35 million annually. Had a track record of 99.99% up-time of technical resources.

 

Director of NOC and Engineering Operations November 2000 – May 2001

WIRED BUSINESS INC., Vienna, VA

 

Provided leadership to a team of network and systems engineers responsible for the design, implementation, security, and management of all data and network services. Ensured they were properly engineered, documented, and tested before implementation and supported.

Main Achievements /Accomplishments: Assembled engineering and operational teams, which supported services for over 200 businesses located in Mid-Atlantic, South, and South East of the US. Developed process and policy documentation ensuring smooth operational activities.  Architected and managed software development lifecycle for customized CRM and Engineering ticketing system. 

 

Network Operations Backbone Engineering Team Leader June 1999 – November 2000

ROAD RUNNER LLC a Time Warner Co. (now Spectrum), Herndon, VA

 

Was part of a team that managed a group of NOC Operators, Systems, and Network Backbone Support Engineers responsible for network infrastructure and 25 regional data centers. Served as a liaison between Engineering and other company departments. Developed procedures and reporting system, which ensured proper collection of metrics that measured the workload of teams within Engineering and Operations. As a liaison collaborated with sales and product development teams on customer solutions.

Main Achievements /Accomplishments: Managed teams that successfully supported expanding services from 100K to 3 million users, serviced by partner cable providers. Was a driving force in the development of policies and procedures for Backbone Engineering and Operations, ensuring all aspects of the business were well organized and documented.

 

Network Systems Analyst April 1998 – June 1999

NXT CORPORATION (now part of Paymentech), Bethesda, MD

 

Was part of the team that provided design, implementation, and support of all network and systems services the company provided to its customer base.

Main Achievements /Accomplishments: Lead expansion of network infrastructure from around 10 clients servicing circuits to over 100 and successfully managed resources in 3 data centers (2 of them collocated within Amex Corp. facilities in Phoenix, AZ, and Greensboro, NC.).  Designed, developed, deployed and managed corporate intranet and official web portal.

 

IT Administrator/Graphic Designer & Marketing Assistant May 1997 – April 1998

FRANK BEACH & ASSOCIATES, Arlington, VA

Main Achievements /Accomplishments: Successfully managed all technical resources and designed all graphics for on-air production.

 

Graphics Design and IT Specialist Late 1980 and Early 1990's

SELF EMPLOYMENT Europe (Yugoslavia)

Established and ran a small print preparation design shop, which helped me to support my educational efforts financially.

 

EDUCATION

Aug. 1995- May 1997 Old Dominion University, Norfolk VA. USA 

*B. S. in Geography & Minor-Political Science at College of Geography and Political Science.

 

1989-1995 University of Belgrade, Belgrade, Yugoslavia.

*B.S. Regional Planning & Minor - Computer Science at Faculty of Natural Science and Mathematics-Group for Regional Planning.

 

CERTIFICATIONS/SPECIALIZED TRAINING      

  • Networking + from CompTIA , 2000
  • CCNA & CCNP Certification Courses Classes, 2000
  • Management Concepts - Management of Geographically Dispersed Employees, Management Skills and Techniques Certification Programs, 2002
  • ITIL V3 Course Classes (have not taken the certification exam), 2008
  • Various courses in Broadcast Engineering Management, VSAT, and Space Segment Design and Development, 2000 - 2008
  • Gear Stream Agile Methodologies Training 2013
  • Comcast University Technical Leadership Program Certification 2013
  • Franklyn Covey 4DX Work Management Training 2015
  • Professional Technical Writing Certification by Better Communications 2016
  • Certified Scrum Master as of October 2016 Click for License Verification
  • PeopleCert ITIL® 4 Foundation Certificate Credential ID GR671225847SJ issued 2021
  • AWS Certified Practitioner 2021 Click for License Verification
  • Management Development Program by BTS
  • Scalable Agile SAFe for Architects (6.0) & Leading SAFe Certificates of Completed extended training courses 2023 [certs accreditation pending]

LANGUAGES

Fluent in English (fluent), German (conversational), Croatian(fluent), Serbian(fluent) and French (basic understanding)

 

References and other accreditations are available upon request. 


The information presented within this document is confidential to its owners and respected companies and is not to be distributed or shared for any purposes other than business. It is under the direct approval of sipankh.com and Sasa Josipovic. Violation of these rules is punishable under US federal laws and international business laws. The related resume is registered © Copyright 1997 - 2024 Sasa Josipovic & SIPAnkh.com. All rights reserved.

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